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Capture and Proposal Training


In business development, the truth is that many busy companies often feel they cannot afford having its personnel attend proposal classes with active RFPs on the street, and have its staff go on for years without attending basic or refresher training. Many companies don’t even know what they are missing, and how much their proposal win rate could improve from proper training.


OST offers training in business development, capture management, and proposal management and writing techniques that have contributed to achieving OST’s 94% win rate for single award, and a 99% win rate for multiple-award ID/IQs. These process and techniques are based on the absolute latest acquisition trends, best practices in capture and proposal management, and actively collected lessons learned.


You can reach similar high win rates when your entire workforce becomes your sales force. By the workforce, we mean not only your business developers, but people who work on the programs, interface with the customer onsite, and help you write proposals. Training your entire personnel in winning business is a smart and rather inexpensive method in comparison with the Return on Investment (ROI) you will get – and other options to help you write winning proposals such as hiring consultants.

 

We have several FLEXIBLE methods of training your personnel – with at least one option certain to fit your needs:

1. Conduct concentrated one-day classroom “crash-course” training at your company in winning government business, with modules customized to your immediate needs. This training will improve your win rates.


2. Deliver a multiple-day, interactive, in-depth, hands-on workshop series to teach your team the capture and proposal techniques top government contractors use to win nearly every pursuit. This is by far the most effective training, usually delivered over the course of three to six days, customized to your needs. After completing this course, your personnel will have the knowledge and a full suite of capture and proposal tools to grow your company.


3. Deliver the course via webinars. Webinars are live capture and proposal classes delivered over the phone and internet over breakfast or lunch breaks – at a time and for the duration that’s convenient for you. They are your best bet if your workforce is geographically dispersed, and is busy working directly on customer’s projects or proposals. For example, we can do a series of 1-hour or 1.5-hour modules at a time during one or even multiple weeks.


4. Provide just-in-time training for your entire proposal team for your strategic pursuits – in person or via a webinar (that you can record and keep for future use). This will help you increase your probability of winning your must-win proposal.

All of our courses are broken into modules that you can combine in a variety of ways to design a custom course that best suits your personnel’s needs. Here is a standard set of capture and proposal courses that incorporate these modules:

 

The Art of Capture

Module Description Hours
Government Market Overview and Business Development Basics 1-7 hours

This module covers how to find opportunities in the federal market and find out more about them to decide whether you want to spend your valuable time and money on specific pursuits. Introduction to federal market. The cycle of business development. Ways to select the perfect customers for your portfolio of offerings and find the names and telephone numbers for your perfect contacts. Market research techniques. Six proven avenues to uncover opportunities ahead of the RFP release. Techniques for qualifying the opportunities correctly to determine the best fit for the business to avoid wasting time and money. Techniques for reviewing opportunities over their lifecycle to know when to stop or when to spend more to get you in a better position to win. How to create opportunities that weren't there before and how to shape existing opportunities. How to create an opportunity pipeline to grow your business consistently.

Capture Overview 0.25 - 1 hours

This module explains what capture is, covers its importance, and provides an overview of OST's Six Key Aspects of Capture.

Capture Aspect #1: The Customer 1 - 7 hours

This module covers how to create strong and lasting relationships with your government customers to learn about their true care-abouts, worries, challenges, mission drivers, and buying criteria and to get them to want to choose you. With whom to build the relationship beyond the contracting officer. How to approach government personnel, and how to continue working with them until the door shuts and the RFP comes out (and even after the door shuts). How to gain comprehensive understanding of what keeps the customer up at night, and what influences their buying process. How to leverage this relationship to influence the requirements without getting into a conflict of interest. Identifying key types of buyers and buying influences. Rules of marketing to the government. Gathering all the needed information ? and posing all the right questions. Documenting information and drawing accurate and compelling conclusions that can be captured in the proposal so that it sways and persuades. Influencing the RFP/customer requirements. Creating the "key decision-makers map" in the opportunity lifecycle to shape the win strategy. Developing the Customer Contact Plan for Marketing, Information Gathering, and Influencing. Techniques for creating, building, and measuring customer relationships, and for maintaining continuous dialogue.

Capture Aspect #2: Intelligence Gathering 1-4 hours

This module covers what intelligence is necessary to win, and how to ethically gather comprehensive intelligence. Includes most useful capture research databases and other paid and free online resources. How to correlate government budget with the opportunities. Guide to collecting intelligence during project execution onsite, site visits, proposal conferences, and industry days. What is the Freedom of Information Act (FOIA) and how you can use it to your advantage. How to distill and analyze information from customer presentations and reports, information from end users, opportunity background and history, and research. Best ways to document intelligence so that it is useful for the proposal team.

Capture Aspect #3: Win Strategy 1-7 hours

This module covers how to develop a comprehensive plan to win and how to develop compelling draft win themes. How to craft the best value story. How to run a "strategic" capture effort so that you are not just filling out the slides and following the steps ? to get you to increase your probability of winning in the most efficient and effective way. How to prepare an actionable Capture Plan that helps you position to win. How to conduct effective win strategy workshop and prepare white papers. How to test your win strategy. How to win as an incumbent and how to beat an incumbent. How to transform your win strategy into a list of cohesive action items. Strategic Action Plans to keep the capture efforts focused.

Capture Aspect #4: Competitive Analysis 1-4 hours

This module covers how to identify the biggest competitors and their likely strategies. How to analyze competition to exploit their shortfalls to your advantage, outdo them through strategic actions, and exploit their flaws in the proposal. How to prepare and facilitate a Black Hat session that doesn?t cost tens of thousands of dollars but produces effective results.

Capture Aspect #5: Teaming 1-4 hours

This module covers how to choose and engage the right companies to create a team that will compel the customer to select you. How to develop a teaming strategy, identify the right partners and subcontractors that AUGMENT your areas of expertise, add discriminators, and don?t overly dilute your scope. How to decide when to sign an exclusive agreement, and when a non-exclusive deal is OK. How to decide whether to move forward with a teaming arrangement before someone else ties up a great teammate, and how not to commit prematurely. Why teaming is important, what to look for in teaming partners, where to find teammates, and what teaming strategies to choose such as prime, subcontractor, joint venture, and other avenues. Teammate vetting checklist. How to negotiate beneficial teaming or subcontracting arrangements that contribute to your win.

Capture Aspect #6: Solution Development 1-7 hours

This module provides extensive instructions and checklists for building your management and technical solutions, risk analysis, and price to win. Action items necessary to put together final solutions and stage the materials for low-stress proposal effort.

Capture Management 1-7 hours

This module covers all the key components for effective capture management. It provides Capture Team composition, with roles and responsibilities. The correct sequence of capture steps, and how all the capture steps line up to the customer acquisition process. Tips and tricks for effective capture schedule development. Capture gates, reviews, and metrics. Tips for effective handover from the capture to proposal manager.

Capture and Proposal Management Training

Module Description Hours
Proposal Process 0.5 hours

Six-step proposal process used to reach OST?s win rate of 94% for single-award contracts and 99% for multiple-award contracts.

How to Read a Request For Proposal (RFP) 0.5 hours

Ins and outs of reading and analyzing a government-issued RFP to understand "compliance", ask the right questions from the customer in a timely manner, and structure your proposal response correctly.

Making a Bid-No-Bid Decision 0.5 hours

A streamlined process to decide quickly whether a contract is a good target for your company.

Building a Proposal Schedule 1 hour

Guidelines for building a proposal schedule along with detailed examples and tables.

Conducting Effective Kick-Offs

Nine key steps to successfully orchestrating the proposal upfront to integrate the effort and prevent problems downstream.

Planning for proposal resources, shredding RFP, Creating Top-level outline, and issuing assignments 1.5 hours

Detailed instructions for proposal planning including three methods for developing an accurate proposal budget, and approach to shredding the RFP and issuing assignments.

Creating annotated Outlines and Work Packages 4 hours

Workshop on developing a compliant annotated outline that enables rapid development of the document by giving a play-by-play directive useful for a single writer or a team. Includes instructions on how to allocate pages correctly and deal effectively with page-limited responses, proper proposal flow, and section structure. This also includes OST's unique 7 'Ws' methodology for creating proposal work packages that help integrate and rapid-develop text and arrive at the first draft that's better than most red team drafts.

Developing Proposal Text 2 hours

Speedwriting techniques for developing compelling proposal sections, and editing automation methods for greater proposal readability.

Proposal Graphics 2 hours

Seven rules for creating great proposal graphics, four steps in conceptualizing graphics, the art of developing killer action captions, Picasso method for inspiration, and four methods of conceptualizing graphics.

Reviews 1.5 hours

Detailed instructions on how to run reviews, including pink, red, and gold teams, when to hold these, and what are each review?s goals. Includes review forms and instructions.

Avoiding Proposal mistakes 0.5 hours

How to avoid ten common but deadly proposal mistakes.

Total Classroom instruction hours 14 hours

Writing Better Proposal Sections in Half the Time

Full-day proposal section speed-writing workshop that transforms poor writers into decent writers, and decent writers into outstanding writers. This workshop changes people's personal belief systems about their writing abilities; discusses three stages of the correct writing process in depth; offers OST?s unique writing toolset; and covers "good" and "bad" proposal language.

S.No Module Title and Content
1 Ten deadly proposal writing mistakes
2 Proposal writing pitfalls that result in these ten mistakes
3 Correct proposal and section flow
4 Three elements of writing better, faster
5 Transforming personal belief system about writing
6 Stage one of the correct writing process
7 Hands-on exercise 1
8 Tools for stage one
9 Hands-on exercise 2
10 Stage two of the correct writing process and tools for stage two
11 Hands-on exercise 3
12 Stage three of the correct writing process and OST?s unique toolset for stage three
13 Demo of the tools? application
14 Hands-on exercise 4
15 Editing automation ? how to make your sections highly readable before they make it to the editors? desks
16 Hands-on exercise 5
17 Avoiding bad proposal language

Capture for Project Personnel

Full Day Training

The Basics of Capture

Background information contextualizing the project personnel's capture efforts. Includes the cycle of business development and where project personnel's efforts fit into this cycle, the steps for opportunity identification, and an overview of OST's Six Key Aspects of Capture. This provides an overall picture of what capture is, and how it is the most important step in bringing in revenue WITHOUT having to write a proposal, or by raising your chances of winning a competitive proposal between 60% and 80%.

Capture Aspect #1: The Customer

Three goals to attain when working with the customer during capture. Detailed instructions for creating understanding the customer and building a strategy that focuses on customer needs. Includes five categories of customer, procurement basics, 20 questions to ask the customer about the opportunity, techniques for building an effective relationship, and how to interface effectively with the business development team.

Capture Aspect #2: Intelligence Gathering

Guide to collecting intelligence during project execution onsite, site visits, proposal conferences, and industry days. Also includes instructions for how to distill information from customer presentations and reports, information from end users, the opportunity background and history, and research. Provides rules on how to gather information ethically to keep the company out of trouble.

Capture Aspect #3: Win Strategy

Understanding the components of a solid win strategy, and how project personnel can help contribute to developing a solid win strategy. Includes ways to test your win strategy, how to win as an incumbent or how to beat an incumbent, how win themes can figure into your win strategy sessions, and how to change your win strategy into a list of cohesive action items. OST's templates for Strategic Action Plans give you a starting point to assigning meaningful tasks and keeping your capture efforts focused.

Capture Aspect #4: Competitive Analysis

Multiple avenues for the project personnel to identify competitors, gather competitive intelligence, and decide what their strengths and weaknesses are to shape the bid. It also addresses the types of action items project personnel could undertake to stay ahead of the competition.

Capture Aspect #5: Teaming

Detailed explanation project personnel can use for advising the business development team on when you should team, and what are the possible candidates apparent from the project personnel's vantage point. It spells out why teaming is important, what you should look for in teaming partners, where you can find teammates, and what teaming strategies they should be aware of when building a winning team such as prime, subcontractor, joint venture, and other avenues. Also included is the overview of the type of paperwork required for successful teaming.

Capture Aspect #6: Solution Development

Extensive instructions for building your management and technical solutions, risk analysis, and price to win. The framework guides you through all the action items necessary to put together final solutions and stage all the materials for low-stress proposal effort.

Reviewer Training

Course Duration: 3.5 hours - half day

How to raise proposal quality by serving as an effective reviewer
Why Reviews are necessary

Why reviews are necessary, overview of the proposal process, types of reviews, and where reviews fit in the proposal process.

Understanding Compliance

Ins and outs of reading and analyzing a government-issued RFP to understand "compliance," ask the right questions from the customer in a timely manner, and structure your proposal response correctly.

Review Goals and Expectations

Detailed expectations from each type of review (including pink and red teams).

Reviewer Lab

Hands-on exercises to practice reviewing sections for compliance, completeness, win themes and messaging, and other aspects.

Debriefing and helping authors integrate changes

How to provide constructive and actionable feedback, and help authors make the document better quickly.

How to avoid Top 10 Reviewer Mistakes

Overview of how to avoid top 10 reviewer mistakes.

Additional Modules that can be combined with the full courses

Module Description Hours
How to Develop Killer Win Themes 1 hour

Comprehensive methodology for developing killer win themes and proposal messaging.

How to Write Persuasive Executive Summaries 3.5 hours

A half-day workshop on writing persuasive executive summaries using OST's six-part formula.

Management Sections that can Make a Winning Difference 1 hour

A module with latest approaches to writing management sections. Includes a comprehensive checklist for developing and presenting a management solution.

How to Win in Technical Sections 1 hour

A module with latest approaches to writing technical sections. Includes a checklist for developing and presenting a technical solution.

Risk Management Sections 0.75 hours

How to avoid costly mistakes in writing risk sections and how to present risks in your proposals to get maximum evaluation points.

Past Performance 1 hour

How to avoid five cardinal past performance mistakes. Includes process for developing competitive past performances, checklist, and templates.

Resumes 1 hour

How to write resumes on par with the best consulting companies and systems integrators. Includes process, templates, and glossary.

How to Win in Oral Proposals 3.5 hours

Top 10 orals mistakes and techniques to avoid them, and effective approach for developing and presenting winning orals.

How to Proposal Printing, Book-Checking and Shipping 0.5 hours

How to plan for the final production and assemble your finished proposal in a professional way, including checklists, guidelines, and templates.

Proposal Debriefs 0.5 hours

Instructions for participating in a productive government debrief to collect lessons learned and position yourself for winning future proposals.

Day-to-day Proposal Management Techniques 3 hours

Approaches for successfully managing proposal, from data calls to status meetings and proposal wall.

 

The greatest part is that the classes combine not only attractive slides and hands-on exercises, but the detailed manuals with checklists and templates to refer to over and over again. We issue certificates of completion to every participant.

 

Call us at 301-384-3350 to discuss your training needs.


Here is what our most recent training client, Johns Hopkins University Applied Physics Laboratory, says about our capture and proposal training:

"Thank you so much for your work on the Proposal Training for the Laboratory (including AISD, NSTD, MERC)! You worked very hard to listen to our requirements and then offer 5 modules of training that offered a comprehensive view of what we need to be doing to improve our processes and effectiveness. I have continued to hear feedback from the participants about the quality of your work and your in-depth knowledge and experience. I look forward to working together in the future. Thank you."

Anne Long, JHU Applied Physics Laboratory, Human Resources Team Leader for AISD and MERC

 

If you don’t have enough personnel to train because yours is a small business, or you are a self-paying professional looking to polish your skills, we have training solutions for you as well.


We periodically offer a series of free and paid webinars from 6 to 12 hours total in duration. They run for 1 hour once a week around lunch time, and are recorded to allow the students who missed a class to catch up. The format is designed to enhance your skills without disrupting your day’s work. Even more importantly, with this training format, you can apply the newly acquired skills immediately to the ongoing efforts and ask the instructor questions during and between classes. Sign up for our ezine to be notified of the schedule of classes. Click here to see our schedule to check what webinars are coming up.



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